Shipping policy

Shipping Policy

At Daky by Medinza Pharm, we aim to make your shopping experience as smooth and convenient as possible.

Once your order is successfully placed, our team will begin processing and preparing it for shipment.

Please make sure that your name, phone number, and delivery address are entered correctly when placing your order to avoid any delivery delays.

We currently deliver orders across Egypt through our trusted shipping partners.

Delivery times may vary depending on your location, order volume, public holidays, or circumstances beyond our control.

Customers may be contacted by the courier before delivery, so please ensure that the phone number provided with the order is available.

Shipping charges, if applicable, will be displayed during checkout before completing your order.

Free delivery is available on eligible orders over EGP 999, according to the offers available on our website at the time of purchase.

Shipping offers and minimum order values may be changed from time to time.

If the courier is unable to reach you or complete the delivery, another delivery attempt may be arranged depending on the courier’s policy.

Repeated unsuccessful delivery attempts or incorrect contact information may result in the order being returned to us.

Please check your order once it is received.

If you receive an incorrect, damaged, or defective product, please contact our Customer Service team as soon as possible so we can review the issue.

Eligible return requests must be submitted within the applicable return period and will be handled according to our Refund & Return Policy.

For any questions regarding your order or delivery, please contact us:

Email: daky@medinza-pharm.com
Phone: 0110 3188607

Instagram: @daky.medinza
Facebook: Daky Medinza