Privacy Policy

Last updated: September 20, 2026

Dakymedinza operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, financial account information, transaction details, payment method, and payment confirmation details.

• Account information, including your username, password, security information, preferences, and account settings.

• Transaction information, including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

• Device information, including information about your device, browser, network connection, IP address, and other online identifiers.

• Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, communicate with us, or otherwise provide personal information.

• Automatically through the Services, including information collected from your device when you visit or use our website, including through cookies and similar technologies.

• From our service providers, including providers that assist us with payment processing, website hosting, shipping, analytics, customer service, and other business operations.

• From our partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing and Improving the Services

We use your personal information to provide the Services, fulfill our contractual obligations to you, process payments, fulfill orders, arrange shipping, process returns and exchanges, manage your account, remember your preferences, enable customer reviews, and improve and personalize your shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send marketing, advertising, and promotional communications by email, text message, postal mail, or other channels.

We may also use certain information to display relevant advertisements on our Services or on third-party websites and platforms.

Where consent is required by applicable law, we will obtain your consent before using your information for such purposes.

Security and Fraud Prevention

We may use your personal information to authenticate your account, protect our website and Services, provide a secure payment and shopping experience, detect or investigate suspected fraudulent, illegal, unsafe, or malicious activity, and protect our rights and the rights of our customers.

If you create an account, you are responsible for keeping your account credentials secure. Please do not share your password or other access credentials with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to requests and inquiries, send information relating to your orders or account, and maintain our relationship with you.

Legal and Regulatory Purposes

We may use personal information to comply with applicable laws and regulations, respond to lawful requests from courts, law enforcement agencies, or government authorities, protect or exercise our legal rights, and investigate or enforce violations of our terms or policies.

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR), UK GDPR, or similar data protection laws apply, we process your personal information based on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to provide products or Services you requested, process your payment, fulfill your order, arrange shipping, or process a return or exchange.

• Legal obligations: when processing is necessary to comply with applicable legal, tax, accounting, regulatory, or law-enforcement requirements.

• Legitimate interests: when processing is necessary for our legitimate business interests, such as preventing fraud, improving our Services, securing our website, providing customer support, and understanding how customers use our Services, provided that these interests are not overridden by your rights and freedoms.

• Consent: when you have provided consent for certain activities, such as certain marketing communications or the use of certain cookies and tracking technologies where consent is legally required.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

This may include:

• Service providers that perform services on our behalf, including payment processing, IT services, website hosting, data analytics, cloud storage, customer support, order fulfillment, and shipping.

• Business and marketing partners that help us provide marketing or advertising services.

• Third parties where you direct us, request us, or otherwise consent to the disclosure of your information.

• Our affiliates or companies within our corporate group, where applicable.

• Parties involved in a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or bankruptcy.

• Courts, law-enforcement agencies, government authorities, regulators, or other third parties where disclosure is required or permitted by applicable law.

• Other parties where necessary to enforce our Terms of Service or policies, protect our Services, prevent fraud, or protect our rights or the rights of others.

Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or similar purposes.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember your preferences, understand how visitors use the Services, improve performance, prevent fraud, and support advertising and marketing activities.

Where required by applicable law, non-essential cookies and similar technologies will only be used after obtaining your consent.

You may be able to manage your cookie preferences through the cookie settings available on our website or through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the Services.

Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow links to websites that are not owned or controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, availability, or content of third-party websites or services.

Information that you choose to make publicly available through social networks or other public or semi-public platforms may also be visible to other users and third parties.

Our inclusion of a link to a third-party website does not necessarily mean that we endorse that website or its operator.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age required by applicable law to provide their own consent.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact information below so that we can review the request and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services.

• Maintain your account.

• Fulfill orders and transactions.

• Meet legal, tax, accounting, or regulatory obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce contracts and policies.

• Protect our legal rights.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to the personal information we maintain about you and obtain information about how that information is processed.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive certain personal information in a structured, commonly used, and machine-readable format and, where technically feasible, request that it be transferred to another organization.

Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict the processing of your personal information.

Right to Object

Where processing is based on legitimate interests, you may have the right to object to certain processing of your personal information.

You may also have the right to object to processing for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to Opt Out of Certain Advertising or Data Sharing

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, cross-context behavioral advertising, or certain types of data sharing.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in our marketing emails.

If you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your orders, account, transactions, customer support requests, or other necessary service messages.

Exercising Your Rights

You may exercise any applicable privacy rights by contacting us using the contact details provided below or by using any privacy controls made available through our Services.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may also appoint an authorized representative to make a request on your behalf. We may require proof that the representative is authorized to act on your behalf and may still need to verify your identity.

We will respond to valid privacy requests within the time required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority or other competent privacy regulator.

If applicable, you may also have the right to appeal a decision we make regarding a privacy request.

International Transfers

We and our service providers may transfer, store, and process personal information outside the country where you live.

Where personal information is transferred outside the European Economic Area, United Kingdom, or another jurisdiction that restricts international transfers of personal information, we will use appropriate safeguards where required by applicable law.

These safeguards may include:

• Adequacy decisions issued by the relevant authority.

• The European Commission's Standard Contractual Clauses.

• The United Kingdom's approved international data transfer mechanisms.

• Other legally recognized transfer safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date.

Where required by applicable law, we may also provide additional notice of material changes.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

Dakymedinza
122 Othman Ibn Affan, C
El Nozha, 4470421
Egypt

Email: info@dakymedinza.com
Phone: +20 11 43330702